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Our journey with the Wease Mobile SaaS project commenced immediately following the successful completion of Wease Web designs. Eager to ensure accessibility around the clock, stakeholders initially believed that a simple transition from web to mobile was the answer.
However, as we delved deeper into the project, it became evident that mobile behaviors and user needs differ significantly from those on the web. To align the platform with mobile excellence, we facilitated several discussions with stakeholders. These sessions were crucial in conveying the significance of an adaptable mobile design.
Having meticulously defined our design process, we were well-prepared to embark on this transformative journey. The Wease Mobile SaaS project symbolizes our commitment to delivering tailored solutions that cater to the unique demands of our clients.
As Astro Design, we embarked on an engaging journey to reimagine our web platform as an interactive mobile application. This captivating endeavor led us back to our engaging interviewees, whose insights had proven invaluable in the Wease Web SaaS project.
Our enthusiastic interviewees, who had previously shared their insights, eagerly joined us once more. Their passion for the project fueled our excitement. Their contributions during past user interviews and guerilla testing sessions had been a source of inspiration.
By collaborating with our engaging interviewees, we aimed to create a Wease mobile app that resonates deeply with users through an immersive experience. This adventure encapsulates our commitment to developing solutions that captivate our clients.
Our research journey led us to heartfelt conversations with five individuals, representing both service and management spheres. We embraced the uniqueness of their user needs, aiming to understand the delicate interplay between them.
Service workers, driven by their ever-evolving musical tastes, frequently introduced disruptions to established playlists, driven by their affection for certain songs. In contrast, our empathetic managers, often caught in the whirlwind of their responsibilities, sought musical consistency, carefully curating each hour's ambiance. Morning serenity, midday liveliness, and evening vibrancy were all part of their carefully crafted tapestry of sounds.
The journey to transform Wease Web into a mobile application was a thrilling challenge. In our meetings with stakeholders, we meticulously dissected the core functions and redefined them with a user-centric approach. Drawing from their extensive experience in the health industry, our stakeholders brought invaluable insights into our design process, illuminating our path.
We carefully defined each function's accessibility, crafting a simplified navigation menu while reserving a secondary menu for less frequently used features. To meet our users' desire for a WhatsApp-like experience, we meticulously designed the app, offering diverse color combinations to set personalized themes.
Four distinct profiles, seamlessly integrated with the web app, facilitated lead assignments, streamlining communication from assistant to agent dashboards.
Managers benefited from real-time lead tracking and performance monitoring. Our vision extended beyond functionality – we aimed to create an open, motivating space where team members could view their performance rankings and fuel their competitive spirit.
Wease Mobile isn't just about functionality; it's about fostering collaboration, motivation, and an immersive experience for our users. Our early insights fueled a design approach rooted in accessibility and engagement, ensuring that users find both convenience and inspiration in our mobile platform.
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